Refund policy

Effective date: September 14, 2026

Most TerraHaze Living products are created especially for you when your order is placed. Because these items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or a change of mind.

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us at info@TerraHaze.com within 30 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging. Once the issue is reviewed and validated, we will provide a replacement at no additional cost. If a replacement is not reasonably available, we may issue a refund to the original payment method.

Orders lost in transit must be reported within 30 days after the estimated delivery date. We will review the tracking information and, when the loss is confirmed, arrange an appropriate replacement or refund.

Orders enter production quickly. Cancellation or address-change requests are not guaranteed after an order has been submitted for production. Customers are responsible for providing a complete and accurate delivery address. Additional production or shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Approved refunds may require several business days to appear, depending on the customer’s bank or payment provider. This policy does not limit any rights provided by applicable consumer-protection law.