Shipping policy

Effective date: September 14, 2026

TerraHaze Living products are made to order. The delivery estimate shown during checkout includes both production time and shipping time. Available shipping methods, costs, and estimated delivery dates depend on the product, quantity, production location, destination, and carrier.

Delivery dates are estimates rather than guarantees. Severe weather, carrier disruptions, holidays, customs processing, high order volume, production issues, or an incomplete delivery address may cause delays. When tracking is available, it will be provided after the order ships. Items within one order may be produced at different facilities and may arrive in separate packages.

Please review your shipping address carefully before placing an order. Address changes are not guaranteed after production begins. If an order cannot be delivered because the address supplied was incorrect or incomplete, the customer may be responsible for the cost of producing and shipping a replacement.

For packages that appear lost in transit, contact Info@TerraHaze.com within 30 days after the estimated delivery date and include your order number. We will review the tracking information and work toward an appropriate resolution.

International orders may be subject to import duties, taxes, customs fees, or local charges unless those amounts were collected during checkout. When applicable, these charges are the customer’s responsibility.