Store Policies

We want every TerraHaze order to arrive beautifully and every concern to be handled with clarity and care. These policies explain what to expect before and after you order.

Order processing and shipping

Many TerraHaze goods are created especially for each order. Please allow 2–5 business days for production before shipment. Estimated delivery timing appears during checkout and begins after production is complete. Tracking information is sent when an order ships.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, and address problems may affect arrival time. Customers are responsible for providing a complete and accurate delivery address.

Returns and exchanges

Because most TerraHaze items are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or a change of mind.

• Returned items must be unused and in their original condition.
• Unless the product arrived damaged, defective, or incorrect, return-shipping costs are the customer's responsibility.
• Personalized or custom-made goods cannot be returned for a change of mind.
• Original shipping charges are not refundable unless we made an error.

Damaged, defective, or incorrect orders

Please contact us within 30 days after delivery if an item arrives damaged, defective, or different from what you ordered. Include the order number and clear photographs of the item and packaging. After review, we will arrange an appropriate replacement or refund at no additional cost.

Refund timing

Approved refunds are issued to the original payment method. After a refund is processed, banks and card providers commonly require 5–10 business days to post the credit.

Cancellations and order changes

Contact us as quickly as possible if an order needs to be changed or cancelled. Because production can begin soon after checkout, we cannot guarantee changes or cancellations after an order enters production.

Privacy

TerraHaze uses customer information to process orders, provide support, prevent fraud, and improve the shopping experience. We do not sell personal information. Payment details are handled by the secure payment providers presented at checkout. Information may be shared with service providers only as needed to fulfill orders, operate the store, comply with law, or protect customers and TerraHaze.

Newsletters and product updates

If you choose to join the TerraHaze email list, we may send occasional newsletters about new products, new product lines, collection launches, creative projects, and special offers. Newsletter subscription is optional and is not required to place an order.

You may unsubscribe at any time using the unsubscribe link included in each marketing email or by contacting Info@TerraHaze.com. Unsubscribing from newsletters does not prevent necessary order, shipping, or customer-service messages.

Customer care

Policy updates

These policies may be updated as the TerraHaze store grows or legal and service requirements change. The version shown on this page applies when an order is placed.

Last updated: September 13, 2026.